Had a last-second issue while in Raleigh area for work. Was nowhere close to home and needed a seasoned BMW service shop that could take me without an appointment in the afternoon. A couple of places I called told me they are strictly by appointment and wouldn't help. Jackson @ Bimmer Performance Center was welcoming during a stressful moment and agreed to try and help (no promises, as I would expect). He then somehow got a tech to get the car up and ran a quick diag and identified the issue and the fix. While I ended up not fixing my car there, I cannot speak enough to the awesome service and support I received at the hands of the team there. In a day and age where we are always faced with corp back-speak and poor service, this was great to encounter. If you are in the Raleigh area and have a BMW, check them out. If you are visiting Raleigh and need help, try here first.