I was a loyal customer who paid them thousands and thousands of dollars over the last two years. BPC went from hero to zero very fast. They quoted me over $3000 in parts and labor due to some error lights that were showing on dash. I was skeptical so I bought my own dedicated BMW scanner. Good move. It immediately paid for itself. Turns out it actually only needed one part to be replaced, which I did myself easily (thanks YouTube!). Total cost $182. All of the other codes were taken care of with a clearing of the codes and a re-scan. A very simple procedure that they didn’t bother with, even though they charged me $100 to do it. Also, any parts you purchase from them are marked up at least 200% from what you pay for the same brand new genuine BMW part online. Now I wonder how many of those thousands of dollars I’ve already given them were for absolutely nothing. An intelligent consumer is their worst nightmare. Be careful. UPDATE: In response to Bimmer Performance Center’s reply to my review, Mr. Connor should have read my review more carefully and checked his A/R dept. before doubling-down on his dishonesty and fabricating a conversation that never happened, thereby self-incriminating himself in the process. In my review above, one paying attention will clearly read the following, “A very simple procedure that they didn’t bother with, even though they charged me $100 to do it.” That $100 (exactly $96.47...I will attach photo of transaction detail) is the diagnostic fee for which you charged me that you now admit, by your own words in your reply, was not done! OOPS!!! So, the facts I outlined in my review and reiterate here remain the same, and now have been verified by the owner himself. The third sentence in his reply is a complete fabrication and never took place. Regarding part prices, numbers don’t misrepresent themselves, people do, as I have clearly shown here. In light of your admission to having not performed a service you charged for, I have initiated a dispute on this charge and a copy of this exchange will accompany it to Discover. Also, that nagging feeling that I may have been ripped off in the past still remains but I can do nothing about it at this point. Once again I say, an educated consumer is their worst enemy.
Dear Mr. McMahan: Bimmer Performance Center prides itself on its quality service and reasonable and transparent pricing, which is why I feel confident in saying we have never done wrong by you as a customer and have always gone above and beyond to meet your needs. We serviced your vehicle using all your own supplied parts and discounted your ticket per your request in every way we could with each visit. The only reason you were quoted $3000 on your last visit was because, as you stated, you did not want to pay the diagnosis fee and asked us to “guess” what we thought the issue could be. I’m glad you were successful in fixing your car through the power of the internet and YouTube. We, at Bimmer, will continue to provide the best service possible, using qualified technicans, at the best value to all of our loyal customers. We wish you the best in the future. Sincerely Dan Connor
- Bimmer Performance Center