I recently bought a ‘98 E36 Convertible that looked promising and in good condition from a private seller, but within 3 hours of ownership I had a blown head gasket and messed up cooling system and ended up stranded on the median of I-40. This was my first BMW and I’d researched Indy BMW shops prior to purchase to have a go-to spot, and while a lot sooner than planned, I called BPC and had my new purchase towed to their lot. They essentially did a PPI and diagnosed everything they could find without being able to start the engine. Windows were also locked up and stuck rolled down, so they very kindly rolled my car in and out of the garage every night to prevent further damage and keep my car safe until I could bring a cover over (my car sat on their lot for about 2 weeks). Jackson Blackwell is f’ing amazing and kept in communication with me and was always happy to chat with me extensively about my options and offered friendly advice in an otherwise unpleasant, stressful situation. Also worth noting that as a relatively inexperienced car enthusiast, Jackson never once was condescending or impatient like I’ve experienced at other shops before and I never felt rushed or uncomfortable asking lots of questions. I had a full estimate and inspection report within 48 hours even with an unexpected appointment dropped on them, and they explained everything in detail and also were incredibly helpful working with my insurance to see if anything would be covered—Jackson even offered to start calling my unresponsive insurance agent himself to get this headache off my plate when I still had trouble getting in touch with them after a week. Unfortunately, I decided to have the car towed to my house because the extensive repairs (unsurprisingly) far surpassed the purchase price of and will attempt them myself with a more experienced friend. That being said, if I could’ve, I would’ve had them do all the repairs without a second thought! I will most definitely bring the car in and any future BMWs in for service and any other work, and would HIGHLY recommend BPC for anything BMW-related. They clearly know their stuff and are passionate about BMWs, and are just good people (even the tow truck driver said they’re great when I told him where we were taking it)! Can not say enough good things about this place.