1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. How you would be informed about changes to this policy in the future.

4. The security procedures in place to protect the misuse of your information.

5. Information about the cookies that are used on this site.

6. Third-Party Data Collection by our website.

7. How you can correct any inaccuracies in the information.

8. The information that you may willfully submit through this website is:

• Name
• Phone number
• Email address
• Vehicle Information

9. We use this information that you voluntarily give us in order to:

• Schedule an appointment for your service
• Contact you, if need be, to reschedule an appointment
• Remind you of your appointment once it has been scheduled
• Thank you for leaving a review on our website
• Display your name along with the review that you leave on the website (optional)

10. This information may be shared with:

• Our webmaster, Kukui, in order to facilitate and accomplish the uses listed in the above list
• We will not sell or rent this information to any third parties

11. You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the contact methods listed in (7):

• See what data we have about you, if any
• Change/correct any data we have about you
• Have us delete any data we have about you
• Express any concern you have about our use of your data

12. We may change or update this privacy policy periodically in compliance with changing laws and regulations. It is the visitor's responsibility to read over this privacy policy to see if any changes or updates have been made since their last visit to the site.

13. Security and privacy matter to us and we know how important they are for you. We work continuously to ensure strong security, privacy protection, while making the website even more useful and efficient for you. We take all the reasonable steps to protect our users' information from loss, misuse and unauthorized access, disclosure, alteration and destruction. All information is being processed only in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain industry standard procedures and technology designed for this purpose. When you submit sensitive information via the website, your information is protected both online and offline.

14. Cookies - we use "cookies" on this site. The cookies that we use on this site allow us to store referring URL's and track which pages are visited on the site during a visit. This information, in some cases, may be linked to personally identifiable information.

15. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

16. Tracking Technologies and Third-Party Tools — We use call tracking and Dynamic Number Insertion (DNI), Meta Pixel, Google Analytics (GA4), Google Ads conversion tracking, Google Tag Manager (GTM), live chat, GPT/OpenAI-powered chat assistants, Live Scheduler, My Garage, and a third-party SMS/text messaging platform to operate, analyze, personalize, and improve this site and our services. These tools may collect information such as your IP address, pages visited, interactions with our website, chat content, text message content, appointment activity, and other usage information. Individual shops may also choose to use or integrate additional third-party tools or services on their websites.

17. You may contact us via email or telephone at (919) 501-2090, [email protected], [email protected], [email protected], [email protected], or [email protected]. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (919) 501-2090 or through email [email protected], [email protected], [email protected], [email protected] or [email protected].

Communication Recording and Monitoring

Important Notice Regarding California and Federal Privacy Laws: The California Invasion of Privacy Act (CIPA), Cal. Penal Code §§ 630–638, requires the consent of all parties before a confidential communication may be recorded or monitored. The federal Electronic Communications Privacy Act (ECPA), 18 U.S.C. §§ 2510–2522, prohibits the unauthorized interception of electronic communications. This section describes how we record and monitor communications through this website and our messaging services.

Web Chat and AI Chat Assistant

This website may offer live chat and/or AI-powered chat features that allow you to communicate with us or with an automated assistant. These communications may be:

• Recorded and stored on our servers and/or our service providers' servers
• Reviewed by our staff for quality assurance, training, and service improvement purposes
• Transmitted to and processed by third-party service providers, including our chat platform provider and our AI service provider (OpenAI)

Consent: Before you begin a chat session, you will be presented with a disclosure notice within the chat interface. By initiating or continuing a chat conversation, you consent to the recording, storage, transmission, and processing of that communication as described in this policy. If you do not consent, please do not use the chat feature. You may contact us directly by calling (919) 501-2090 instead.

Text Messaging (SMS)

If you communicate with us via text message (SMS), your text messages may be:

• Recorded and stored by our messaging platform provider
• Reviewed for quality assurance, service improvement, and compliance purposes
• Subject to California's all-party consent requirements under Penal Code § 632.7 if you are using a cellular telephone

Consent: By sending a text message to us or by opting in to our text messaging service, you consent to the recording, storage, and review of your text message communications as described in this policy. If you do not consent to the recording and storage of your text messages, please do not use this service and contact us by phone instead. See our SMS Terms and Conditions for additional details.

Phone Calls

Calls to our business may be recorded for quality assurance and training purposes. If your call is being recorded, you will hear a disclosure at the beginning of the call. By continuing the call after hearing this disclosure, you consent to the recording.

Your Consent Choices

When you first visit our website, you may be presented with a consent banner that allows you to accept or decline non-essential tracking technologies (such as advertising pixels, analytics tools, and chat widgets). You may change your consent preferences at any time by clicking the cookie preferences link in the footer of our website.